FAQ

Please see the following chart for our delivery times. It will basically depend on the size of the artwork, and any special requests you may have.

* Express Service can be obtained for an additional cost of 15% at the time of carrying out the order.

Our terms of delivery operate under the assumption that there are no special requests or modifications after the artist is done with the artwork. If there are modifications, then it could take up to five days to address them.

These terms apply only after we have received your 20% advance payment, and we have all the information we need from you to begin.

By all means! It is perfectly acceptable to combine more than a photo in a painting. In order to do it, you will have to upload or mail us the photos and provide us with detailed instructions about what it is you want done. We do not charge extra for this service.

Our paintings can be shipped worldwide. The cost for standard shipping is US$19.00 to North America and US$39.00 to any other country in the world.

When ordering multiple paintings, only one shipping charge will be incurred. We'll cover the rest.

Absolutely! Our consultations are free of charge. Just send us a copy of the photos you're considering, and we'll provide our feedback. You can e-mail your photos to advisory@newartis.com.

In a frame with mat, approximately 4 lbs (1.8kg).

Yes. You can have the paintings in the following three basic forms:

1. Rolled in a tube so that you can put it in your own frame.
2. Gallery wrapped, without a frame. This option is only available for oil paintings.
3. Framed in one of our handmade frames, ready to hang.

Our frames are msde of 100% natural cedar wood. They are assembled and painted completely by hand.

At this time, we do not sell our frames separately. However, please check our website often for changes to this policy.

Fortunately, we've never had this problem since we ship the artwork only after our clients have approved and signed off on them. However, in the unlikely event that you are not fully satisfied with the final result, and do not sign-off for delivery, you will not be forced to pay the balance for the artwork. However, you will forfeit the 20% advance as this serves to cover part of the expenses incurred in time and materials.

Absolutely, if you have a printed photo, you can send it by mail at the address that will be provided during the order process.

Just go to the ORDER menu or click here.

Up to three modifications are acceptable. If you are not fully satisfied with the final result, you will not be forced to pay the balance of the artwork. However, you will forfeit the 20% advance as this serves to cover part of the expenses incurred in time and materials.

Yes, we will ship your photos back with your painting.

Definitively, you will be able and have to see your painting before it is sent in order that give us your confirmation. You can do that through our web page.

If we haven't answered your questions, please sends us your questions by filling out our Contact Us form, or you may send an email to customerservice@newartis.com Thank You.